Terms & Conditions

Welcome to Mabuhay PH Global Support

These Terms & Conditions explain the terms on which Mabuhay PH Global Support provides access to its website, digital visa-preparation guides, document checklists and related educational and administrative support resources.

By using this website, purchasing a digital product or requesting a service, you agree to the terms that apply to your use or purchase. Please read these terms carefully before proceeding.

1. About Our Services

Mabuhay PH Global Support provides independent educational resources and administrative preparation support for people preparing for international travel and visa applications. Our current focus is UK and Schengen visa preparation resources.

Our resources may include digital guides, document checklists, templates, educational information and assistance with organising application information and supporting documents. The exact scope of any service depends on the product or service description provided at the time of purchase.

2. Independent Service and No Guarantee of Visa Approval

Mabuhay PH Global Support operates independently and is not affiliated with, endorsed by or acting on behalf of UK Visas and Immigration, any embassy, consulate, visa application centre or government authority.

Our digital guides and administrative preparation services are intended to help customers understand general preparation steps and organise their documents. They do not guarantee that an application will be successful.

All visa and entry decisions are made solely by the relevant immigration or border authorities. Customers remain responsible for the accuracy, completeness and submission of their own applications, unless a specific service expressly states otherwise and such assistance is legally permitted.

3. No Legal or Regulated Immigration Advice

Mabuhay PH Global Support provides digital visa-preparation guides, document checklists, templates and general educational resources to help customers understand preparation steps and organise their supporting documents.

Our digital products are educational resources and are not a substitute for personalised legal advice or regulated immigration advice. We do not claim to be solicitors or authorised immigration advisers, and we do not provide personalised immigration consultations or answer individual immigration questions as part of a digital product purchase.

Customers are responsible for checking the latest official requirements, ensuring their application information is accurate and complete, and submitting their own applications. We do not determine individual immigration eligibility, make decisions on behalf of immigration authorities or guarantee visa approval.

4. Digital Products and Downloads

Digital products may include PDF guides, checklists, templates, educational resources and other downloadable materials described on the relevant product page.

Customers are responsible for checking the product description, included features, file format and any stated requirements before purchasing.

Unless the product description states otherwise, digital products are supplied electronically. Customers are responsible for having a compatible device, software and internet connection to access their purchases.

Customers must not reproduce, resell, redistribute, share or commercially exploit purchased materials without our prior written permission, except where permitted by applicable law.

Access to a digital product does not guarantee that the information will remain suitable for every applicant or that immigration requirements will remain unchanged after purchase.

5.Prices and Payments

Prices, product details and included features will be displayed on the relevant product or service page before purchase. Prices will be shown in the currency specified at checkout.

Payment must be completed using one of the payment methods offered at checkout. Orders may be subject to payment-provider verification and processing.

Customers are responsible for checking their order details before completing payment. If a payment fails or an order cannot be processed, access to the relevant digital product or service may not be provided until the issue is resolved.

Where a product or service is purchased through a third-party platform, the checkout and payment terms of that platform may also apply.

6.Cancellations, Refunds and Consumer Rights

We want customers to understand what they are purchasing before completing an order. Please read the product or service description carefully and contact us if you have a question before purchasing.

Your statutory rights under applicable consumer-protection laws are not affected by these Terms & Conditions.

For digital products supplied electronically, we do not offer refunds simply because a customer changes their mind, no longer needs the product, or purchases the wrong product. Where permitted by applicable law, customers who request immediate access to a digital product will be asked to expressly consent to the supply beginning immediately and acknowledge that they will lose their statutory 14-day cancellation right once supply begins. This does not affect any statutory consumer rights that cannot legally be excluded, including rights relating to faulty digital content or content that is not as described.

7.Customer Responsibilities

Customers are responsible for providing accurate and complete information when purchasing or using our services.

Customers must review their application details and supporting documents carefully before submitting them to the relevant authorities. Any examples, templates or checklists we provide should be adapted to the customer's own circumstances.

Customers are responsible for checking current official requirements, application procedures, fees, appointment arrangements and document requirements with the relevant authorities or visa application centre.

Customers must not use our website, products or services for unlawful purposes, provide misleading information or infringe the rights of others.

8.Website Content and Accuracy

We aim to keep the information on our website and in our digital resources clear and useful. However, information may become outdated when visa rules, application procedures, fees or official requirements change.

Our resources are provided for general educational and preparation purposes. They should not be treated as a substitute for checking the latest information published by the relevant government, embassy, consulate or visa application centre.

We are not responsible for decisions made by immigration authorities or for changes to official requirements after a resource has been published. Customers should check current official guidance before relying on information when preparing an application.

9.Privacy and Personal Information

We respect the privacy of our customers and visitors. Any personal information collected through our website, enquiry forms or services will be handled in accordance with our Privacy Policy and applicable data protection laws.

We collect and use personal information only for purposes connected with responding to enquiries, providing purchased products or services, managing customer relationships and meeting applicable legal obligations.

Customers should avoid sending sensitive personal documents or information unless these are requested through an appropriate and secure process. Please read our Privacy Policy for further information about the personal data we collect, how we use it and the rights that may apply to you.

10.Contact and Complaints

If you have a question about our website, a digital product or a service you have purchased, please contact us at hello@mabuhayphglobal.com.

Please include a clear description of your question or concern and, where relevant, your order details. We will review your message and respond as reasonably practicable.

If your concern relates to a payment, download or service delivery issue, please explain the problem so that we can investigate and try to resolve it.